Client Terms
Last updated 2026
Quotes and pricing
Prices shown by our calculator are estimates based on the details you enter. We confirm a flat price in writing before your first clean. If the home is significantly larger, or in noticeably different condition than described, we will tell you before starting and agree on an adjusted price with you. We never change the price mid-job without your approval.
Booking and access
A booking is confirmed when we reply to your request with a date and time. You are responsible for providing access — a key, code, or someone at home. If we cannot access the property at the scheduled time, the visit is treated as a same-day cancellation.
Cancellations and rescheduling
Reschedule or cancel free of charge up to 24 hours before your scheduled start time. Inside 24 hours, or if we cannot get in, we may charge 50% of the quoted price to cover the cleaner's reserved time. We will always try to move you to another slot first.
Payment
Payment is due when the clean is completed unless we have agreed otherwise in writing. Payments are processed by Stripe; we do not store your card details. Recurring plans are billed after each visit at the agreed flat rate.
Our cleaners
Cleanings are performed by vetted, background-checked independent contractors, not employees of handled. We match, brief, schedule, and stand behind their work. Please do not hire a cleaner introduced by us directly outside of our platform.
24-hour re-clean guarantee
If something is not right, tell us within 24 hours of the visit and we will return and re-clean the affected areas at no charge. Requests made after 24 hours may be scheduled as a new job.
Damage, safety and exclusions
Report any suspected damage within 24 hours so we can investigate. We do not clean biohazards, mold remediation, pest infestations, or areas that are unsafe to reach. Please secure valuables and fragile items before your visit.
Questions
Email hb@handled-cleaning.com or call 203-524-1534.