Cleaning FAQs
Do I need to provide supplies or equipment?
No. Your cleaner brings all the professional-grade products and equipment needed, and that's included in your price. If you'd like a specific product used on your floors or countertops (for example, a stone cleaner for marble), just leave it out and let us know.
How do I pay, and when am I charged?
Book online with a credit or debit card. We place a temporary hold the day before your clean to make sure the card is valid. Nothing is charged until after your clean is complete. On debit cards the hold can look like a charge, but your bank releases it once the final payment processes. If the hold doesn't go through, we'll reach out to update your card before your cleaner is sent.
Do I need to be home?
It's completely up to you. If you won't be home, add your entry instructions (door code, lockbox or key) when you book. They're stored securely and only shared with your cleaner. If you're home, we just ask that you give your cleaner room to work.
How should I prepare for my clean?
Clear as much clutter as you can from counters, floors and surfaces so your cleaner can reach them. They clean, they don't tidy or organize. Please keep kids and pets out of the way of cords and cleaning products while they work. Questions? Text us at (475) 465-5607.
Are you insured?
Yes. Handled Cleaning is fully insured with general liability coverage, and every cleaner is vetted and reference-checked before their first job.
Are you pet friendly?
Absolutely. Let us know about your pets when you book. If a pet might escape while doors are open, or isn't comfortable with visitors, please put them in a closed room or crate during the clean. We don't clean up pet accidents or litter boxes.
What's your cancellation and rescheduling policy?
You can reschedule or cancel free of charge up to 24 hours before your appointment. Inside 24 hours, or if we can't get into your home, there's a fee of 50% of the clean. If someone in your home is sick with something contagious (like the flu or COVID), just text us and we'll reschedule with no fee. We never send a cleaner who's been exposed to a contagious illness.
How many cleaners will come?
Usually one, and on a recurring plan we'll keep you with the same cleaner whenever possible. Larger homes and deep cleans may get two cleaners so the job is done well and on time.
What if something isn't right?
Tell us within 24 hours and we'll come back and make it right, free. That's our re-clean guarantee.
What don't you clean?
To keep everyone safe, our cleaners don't: clean inside fireplaces · do laundry or wash dishes · pick up or organize clutter · shampoo carpets · clean bodily fluids, pet messes or biohazards · treat heavy mold (light mildew is fine) · handle pest infestations, heavy grease or fire damage · lift anything over 30 lbs (feel free to move heavy furniture and we'll happily clean underneath) · use anything taller than a 2-step stool (so the tops of tall cabinets and some light fixtures may be out of reach) · clean exterior windows.
Do you offer recurring cleaning discounts?
Yes: 20% off weekly, 13% off every other week and 6% off every 4 weeks, with the same cleaner whenever possible. Your first clean is $40 off with code HANDLED40.